It is a known fact that shipping is expensive, and many eCommerce companies today deal with late packages that hurt their bottom line. Most shippers are aware of the UPS and FedEx delivery guarantee. Each package has a guarantee to arrive on time or it’s free. However, shippers can expect the money-back guarantee to change during the peak holiday season. Customers are more demanding and have higher expectations of shipping speed during the holidays than any other time of the year. Unfortunately, holiday shipping delays do happen. Shippers, in general, should want to increase shipment visibility. Before the holidays start, it is important to note the following dates:

UPS holiday money-back guarantee adjustments 

During the 2019 holiday shipping season, UPS will temporarily suspend the money-back guarantee for the following dates:

UPS Air Services 

Air packages with a delivery December 16 through December 24, and December 31, the money-back guarantee extends as follows: