Since 2006, Refund Retriever has been in the late delivery refund business, and we are proud to announce a new service offering. Refund Retriever now audits Amazon seller accounts to help identify and recover refunds for Amazon sellers. Refund Retriever customers can now add FBA refund service in less than 5 minutes. Start your service today.

2024 Amazon FBA Updates

• Starting October 23, 2024, the window for filing refunds on lost or damaged items will be reduced by nearly 90%. You will have just 60 days to file these claims.
• Beginning November 1, 2024, Amazon will automatically file claims for lost and damaged items. Manual claims must still be filed if automatic reimbursement doesn’t occur or for removal claims.

Fortunately, as a valued customer of Refund Retriever, you’re already in good hands. Our team of experts already handles customer returns reimbursements and removal orders. We will still monitor and file for Lost/Damaged inventory that Amazon has not handled themselves.

Even with shortening the claims windows and other measures, we all know Amazon doesn’t catch everything. With Refund Retriever, nothing falls through the cracks, and you will continue to get back everything you’re owed.

With the help of an industry leader, we ensure every FBA product you’ve listed on Amazon is either in stock, sold, or receives a full refund. Our system will track the entire product cycle for each of your items. This tracking process ensures all inventory is accounted for, and you receive refunds for everything you deserve.  

We file personalized, manual claims to get money back to your Amazon FBA. Immediately recover funds within 48 hours. Furthermore, our Amazon seller refunds have no long-term commitments or monthly fees.

What Amazon seller refunds are possible?

– Lost Inventory  

Amazon indeed loses inventory. Sometimes, they find it, while often, they don’t. Our process identifies products Amazon lost but never reimbursed the account. Then, file a dispute to receive the refund you deserve.  

• Lost in Transit
• Lost in the warehouse
• Unfair reimbursement

– Damaged Inventory  

When a fulfillment center damages products, Amazon should reimburse the product’s value. Incidentally, this doesn’t always happen automatically.

• Damaged item in the warehouse
• Disposed by Amazon
• Unfair reimbursement

– Customer Returns

Amazon automatically deducts the order amount from your seller account if a customer initiates a return. Consequently, if the customer doesn’t return the product to the Amazon warehouse, Amazon must reimburse you.

• Refunded orders (not returned within 60 days)
• The customer refunded more than paid
• Wrong item returned
• Chargeback not refunded

– Overages & Discrepancies

• Removal Orders
• Incorrect weights and dimensions 
• Overcharged orders

– Inbound Shipments

• Canceled Shipments
• Receiving discrepancy
• Inbound shipment damaged by carrier

What do FBA Amazon seller refunds cost?

The fee for our Amazon seller refund service will be 30% of the refunds recovered by our team. There are no other fees. In addition, you can cancel at any time. No monthly, set-up, or cancellation fees. Strictly performance-based like our FedEx and UPS refund service.

Does Amazon allow this?

Yes, they do. All cases will receive manual submissions to Amazon Seller Central by live humans. This assures that we do not put undue hardship on the great folks at Amazon Seller Central and comply with Amazon’s terms of service.

What do I need to start reimbursement recovery?

You must create a limited-access user account on Amazon Seller Central for your case manager. This will allow the case manager to access only the necessary functions, such as reporting and support case management.

What if I already submitted a claim on my own?

We only charge you for claims initiated by your case manager. We will not take credit for cases you submitted or reimbursements undertaken by Amazon.

Why don’t you file all of my cases immediately?

We don’t want to overload Seller Support with too many cases simultaneously. Overloading Seller Support can cause cases to get batched together and escalate to a second-tier associate, who can take longer (a week vs. a day) to work through your claims. Your case manager thoroughly examines every claim and ensures we submit only high-quality, accurate claims.

In summary, we start auditing your Amazon FBA account and download the past 18 months’ sales to find discrepancies. Follow this link, and let’s start seeing Amazon seller refunds!