Often, angry customers will demand a refund for shipping charges because their delivery was made past the guaranteed delivery date. It is very important to keep a customer happy but equally important to know under what circumstances FedEx or UPS will NOT issue a refund for late delivery. FedEx and UPS both have a money-back guarantee on all ground and express services. Here is a list of common reasons we see the carrier not issue a refund of transportation charges on deliveries made past the guarantee.

FedEx Ground money-back guarantee policy does not apply to:

• On-time deliveries (of course)

• Events beyond the control of FedEx include: riots, strikes, war, adverse weather conditions, disruptions in air or ground transportation networks, etc

• Undeliverable or returned shipments

• Shipments requested to be redirected to Hold at Location

• FedEx Ground call tag service shipments

• Shipment with FedEx Delivery signature options

• A charge for additional handling

• Holiday Blackout dates

FedEx Express money-back guarantee policy does not apply to:

• On-time deliveries (of course)

• Shipments to P.O. box addresses acceptable for delivery

• Shipments for which the recipient requested to modify the delivery

• Undeliverable or returned shipments

• Rerouted shipments

• Shipment with dangerous goods or dry ice

• Address corrections

• Refusal of an eligible person to accept delivery or sign

The UPS money-back service guarantee does not apply to:

• UPS 2nd Day Air A.M. Packages for Residential deliveries

• UPS Ground Returns Service Packages

• Packages subject to a Large Package Surcharge

• Additional Handling Fees

• Packages that exceed the maximum size or weight limits

• Call Tag shipments

• Shipments subject to a UPS Delivery Intercept request, Delivery Change Request, or a UPS My Choice request.

• Packages delayed due to causes beyond UPS’s control

• Disruptions in national or local air or ground transportation networks

• Adverse weather conditions.

• UPS Air Services and UPS 3-Day Select Shipments of Hazardous Materials or Dangerous Goods Shipments

• All international Hazardous Materials or Dangerous Goods Shipments except UPS Standard Shipments.

• Holiday Blackout dates

 The parcel audit professionals at Refund Retriever have been monitoring carrier invoices since 2006. Contact us today to see how the money-back guarantee for FedEx and UPS can work in your favor to impact your transportation costs. Money-back guarantee exceptions are our expertise. A late shipment deserves your attention. Refund Retriever is here to help.