In today’s world, there is guaranteed to be an increase in packages stolen from your doorstep. Porch Pirates will closely follow a delivery truck and take merchandise as soon as the driver is out of sight. A report from August Home Inc. found nearly 11 million U.S. homeowners have had a package stolen within the past year.

More and more holiday shipping is accomplished each year online. Nearly 70 percent of homeowners expect to receive packages this holiday season, with 3 of 5 consumers receiving more packages during this time than any other time during the year. How do you keep your packages safe, and what if you are the victim of a porch pirate?

What Happens If My Packages Are Stolen?

If your package was successfully delivered and then stolen from your porch, you have a couple of options.

You can file a mail theft complaint with the U.S. Postal Inspection Service for USPS deliveries. USPS will start your claims process. If your package came through another carrier, contact the sender of the package to initiate a trace process with UPS or FedEx. The sender will then follow up with you on the progress of your shipment.

When you are asking, “What Happens If My Packages are Stolen?”, follow these steps to address the situation:

1. Confirm It Was Delivered:
   • Before jumping to conclusions, confirm the delivery of the package. You can track the package using the tracking number provided to you. It will show the delivery date, time, and sometimes even a picture of where it was left.
2. Check with Neighbors and Other Household Members:
   • Sometimes, a neighbor may have taken your package for safekeeping, or another household member might have brought it inside without telling you.
3. Contact the Carrier:
   • If you’re sure the package was delivered and is missing, contact carrier customer service. They might be able to provide additional details on the delivery.
4. File a Claim with the Carrier:
   • You can file a claim if the carrier confirms the delivery and you haven’t received your package. This is especially relevant if the package was insured. You’ll need to provide details like the tracking number, description of the contents, and value.
5. Contact the Seller:
   • If you purchased an item online that was stolen after being delivered, contact the seller. Some retailers may send a replacement or refund the purchase, especially if they have a policy to protect against theft. However, this is at the discretion of the seller.
6. File a Police Report:
   • If you have expensive items or notice a pattern of package theft, consider reporting the theft to the police. They may not always be able to recover the stolen package, but having a record can be helpful for insurance or other claims.
7. Check Homeowner’s or Renter’s Insurance:
   • Depending on the value of the stolen item and your deductible, it may be worth checking to see if your homeowner’s or renter’s insurance will cover the loss.
   • Your homeowner’s insurance might be the best answer for What Happens If My Packages are Stolen?

Amazon missing packages:

1. Call (888) 280-4331- speak with customer service for a tracking update
2. Ask neighbors if they received the package
3. Wait 36 hours after the expected delivery date and time to file a claim
4. Start a claim with Amazon here

DHL missing packages:

1. Call (800) 225-5345 – speak with customer service for a tracking update
2. Ask neighbors and look for a notice of attempted delivery
3. You have 30 days to file a claim
4. Start a claim with DHL here

FedEx missing packages:

1. Call (800) 463-3339 – speak with customer service for a tracking update
2. Ask neighbors
3. You have 60 days to file a claim
4. Start a claim with FedEx here

UPS lost packages:

1. Call (800) 742-5877 – speak with customer service for a tracking update
2. Ask neighbors if they received the package
3. Wait 24 hours after the expected delivery date and time to file a claim
4. Start a claim with UPS here

USPS lost packages:

1. Call 1 (800) 275-8777 or (800) 222-1811- ask customer service for a tracking update
2. Ask neighbors
3. Submit a search to Missing Mail search request
4. If mail was not recovered, you may able to file an insurance claim
5. Wait at least seven days after the expected delivery date  – Start the USPS claim here.

How to Prevent Package Theft

1. Security Cameras

What Happens If My Packages Are Stolen? Get a camera! There are many security cameras on the market, like Ring Video Doorbell. This sends instant alerts when anyone presses your doorbell or triggers its built-in motion sensors. With Ring’s two-way talk, you can tell your courier where to hide your packages or warn pirates they’re on camera.

The footage taken with a security camera could provide evidence of the theft. As a member of my neighborhood NextDoor.com site, I have seen neighbors posting clips of package theft taken from their Ring doorbell.

2. UPS Access Point Delivery

The UPS Access Point network offers package pickup and drop-off primarily at thousands of local businesses, such as neighborhood convenience stores, supermarkets, dry cleaners, etc. All 4,400 UPS Store locations across the country are part of the network.

To retrieve your packages, present a government-issued photo ID with a last name and full address that matches the one on the box. If the last name or full address doesn’t match, you must provide the package tracking number to the UPS Access Point representative or your shipper-provided package release code.

3. Amazon Locker

Amazon.com also offers an alternative to home delivery. Instead of adding a shipping address at checkout, designate delivery to an Amazon Locker. This is a self-service kiosk that allows you to pick up the package at a later time. Once your package is delivered to the Amazon Locker, you’ll receive an e-mail notification with a unique pickup code that includes the address and opening times for your selected Locker location. All packages delivered to Amazon Locker locations must be picked up within three business days.