Whenever your company ship with FedEx express or ground, you have a guaranteed delivery date and time. You are entitled to a full refund if the package is delivered even one minute late. To emphasize, FedEx will NOT notify you of the late package. FedEx will not voluntarily give money back. How do I get my money-back guarantee from FedEx? Next, what happens when you have a late FedEx package, but the refund credit is denied?

Keep in mind there are exceptions to these guarantees. Therefore, not every late FedEx package gets a refund. Aside from the obvious refund denials – where the delay is outside FedEx’s control- here are other possible reasons. Therefore, any of these will result in you not seeing a money-back guarantee refund:

FedEx Express (Domestic): Late Delivery Refund Exceptions

• Any package rerouted from the delivery address to a Hold at Location address
• Undeliverable or returned packages
• Dangerous goods or dry ice shipments
• A late FedEx package with an incorrect address or ZIP code
• The unavailability or refusal of an appropriate or eligible person to accept delivery or sign for the package
• Wednesday before Thanksgiving and delivered within 90 minutes of the delivery commitment time
  • November 27, 2019, November 25, 2020, November 24, 2021, November 23, 2022
• Lastly, shipments delivered during the seven calendar days before Christmas Day. In this case, delivery is the extended end of the day on the published delivery date.
  • Dec 18 – Dec 24, 2021, 2022, 2023

FedEx Express (International): Late Delivery Refund Exceptions

• Undeliverable or returned packages
• Late FedEx packages with dangerous goods or dry ice
• Incorrect address or ZIP code on the shipments
• The unavailability or refusal of an appropriate or eligible person to accept delivery or sign for a package
• International packages with customs or regulatory delays
• Payment of duties and taxes before customs clearance or at delivery
• Complete recipient information was not provided 
• Wednesday before Thanksgiving and delivery within 90 minutes of the published delivery commitment time
  • November 27, 2019, November 25, 2020, November 24, 2021, November 23, 2022
• Lastly, shipments delivered during the seven calendar days before Christmas Day. In this case, delivery is extended end of the day on the published delivery date.
  • Dec 18 – Dec 24, 2021, 2022, 2023

Ground: Late Delivery Refund Exceptions

• Any shipment for delivery Monday after Thanksgiving through Christmas Eve.
• Late FedEx packages Ground Call Tag service shipments.
• Packages with any FedEx Delivery Signature Option.
• Any shipment with an unexpectedly large release of packages from a shipping location.
• Packages with additional handling.
• Late FedEx packages with address correction.
• Oversize or unauthorized packages.
• Parcels with a request to redirect the shipment from a delivery address to hold at location address.
• Lastly, Undeliverable or returned shipments.

Read more in the FedEx Service Guide.

You can find more information about these late FedEx package exceptions in the FedEx Service Guide. If you are looking for a pro to find late FedEx packages automatically, look no further than Refund Retriever. We provide FedEx cost-reduction technologies to recover billing errors and service failures. Our small parcel auditing ensures every UPS and FedEx invoice is correct. Our knowledge of audit shipment is precisely what your company needs. Rather than ask, “How do I get my money-back guarantee from FedEx?” let Refund Retriever do it for you.

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