In June 2018, UPS increased a few surcharges and announced a new shipping charge correction audit fee. A UPS audit fee will be charged when the average shipping charge correction during a week exceeds $2.00 per package, subject to a shipping charge correction. This Shipping Charge Correction Audit Fee does…
In light of FedEx One Rate and USPS Flat Rate Priority Mail, UPS has introduced UPS Simple Rate. UPS Simple Rate is the new UPS flat rate service offering, much like a UPS flat rate box. Now shippers can use their boxes up to 1,728 cubic inches at one low cost. At…
Ground and express packages have a guaranteed delivery date and time whenever your business ships with UPS. If your late UPS package arrives even one minute after the guarantee, you are entitled to a full refund. UPS calls this a guaranteed service refund, or GSR for short. According to the…
The UPS damaged package claim process is easier to navigate than shippers believe. Recently, a valued customer of Refund Retriever contacted us with a question about damaged packages. UPS notified the shipper that they damaged a package during transit and discarded it. UPS never delivered the item to the customer….
Mobile shopping has changed the nature of online shopping, with eCommerce statistics showing consistent growth in the mobile market worldwide. As a business owner, your eCommerce website must give customers the type of mobile shopping experience they’re looking for. The mobile-friendliness of your website affects everything from bounce rate to…
