So it’s that time of year again, time to embrace UPS My Choice. Millions of shoppers are adding gifts to electronic shopping carts and having everything conveniently delivered to their doorstep. Let’s face it, it is so much more convenient to have items delivered. Who has time to battle for a parking space to find out the one thing you are looking for is unavailable?
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But how do you help reduce the possibility of packages being stolen off the doorstep while at work? The easiest option is to send your packages to where you will most likely be during delivery hours. For many people, this is not achievable. UPS My Choice is the answer.
What is UPS My Choice?
UPS My Choice is a free service that gives the receiver more control over deliveries. Once you set up an account on UPS.com, members can receive an email or text message the day before a shipment arrives and a delivery notification. Additional options include the ability to re-route most packages to a workplace, the neighbor’s house, or a nearby UPS Access Point. Members can also provide further instructions for the UPS driver to drop deliveries on the back porch or side of a garage.
UPS My Choice notification that a package will be arriving tomorrow.
Notification that offers us a live map view of where our package is.
UPS My Choice notification lets us know that the package has been delivered.
Premium vs. Free My Choice Membership
Currently, there is a free membership or premium service that costs $19.99 per year. Premium members receive two free confirmed 2-hour delivery window requests each year. Non-premium members will pay an additional $14.99 for each delivery window request.
As of 2024, the yearly cost for UPS My Choice Premium is only $19.99.
Premium members can also upgrade all UPS SurePost packages to UPS ground at no cost and on an automated basis. UPS SurePost is the service, with USPS being the final delivery method. This is much slower than UPS ground. Free membership users are charged $3.50 per package for this ground upgrade.
As of 2024, SurePost packages upgraded to UPS Ground, delivered by UPS, not the U.S. Postal Service, will cost UPS My Choice Fee members $7.99.
Upgrading from SmartPost to Ground means your shipments stay within the UPS ground network and are not handed over to USPS for final delivery. This will also lessen the possibility of damage or package loss.
| My Choice Feature | Basic Membership Cost | Premium Membership |
| Deliver packages on another day | $9.99 per package | Included Free |
| Package delivery to a different address | $14.99 per package | Included Free |
| UPS Access Point location delivery | $5.99 per package | Included Free |
| Upgrade UPS SurePost packages | $7.99 per package | Included Free |
| Confirmed delivery windows | $14.99 per package | Included Free |
Use UPS MyChoice
Each holiday season, shippers see overwhelming demand from customers requiring tracking updates. Therefore, encourage customers to use UPS My Choice. The increased visibility and delivery options will further reduce the stress on customers and your customer service department. Refund Retriever can also satisfy your inner data geeks with robust reports and analytics.
We can provide real-time reports on damaged or lost packages within your shipping network. Gathering all the data for late delivery refund logistics is difficult. So, let Refund Retriever be your small parcel partner to start lowering corporate shipping costs and combat porch pirates.
UPS My Choice Premium Benefits
- Unlimited deliveries to over 40,000 convenient UPS Access locations
- There are no fees for altering the delivery day and/or delivery address
- All UPS SurePost packages upgraded to Ground service at no additional expense
- Two free 2-hour confirmed delivery window requests yearly
- The ability to sign up for a package online if you won’t be home to sign in person
How to cancel UPS My Choice Premium?
Unless you cancel your membership before the expiration of the term, UPS My Choice Premium membership will automatically renew for an additional one-year period at the annual rate in effect at the time of the renewal. To avoid automatic renewal, cancel any time before the expiration of the current membership term by accessing your account preferences online. You may also call 1-800-PICK-UPS for assistance in canceling your membership. UPS can help combat porch pirates in your area.
What is UPS My Choice for Business?
- View all your business’s inbound and outbound UPS shipments in a single location.
- Get detailed visibility into UPS shipments billed to your UPS account by a third party.
- Change delivery destinations and dates.
- Get custom delivery notifications.
- Manage returns and claims – You can file a claim on a package if it has not been delivered 24 hours after the expected delivery date and time.
