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How to Start a UPS Contract Negotiation

By Last updated on: January 28, 2025

When it comes to shipping, ensuring you’re getting the best rates from UPS is essential for keeping your business competitive and your costs under control. Whether negotiating a new contract or renegotiating an existing one, accurate data is the foundation of a successful UPS contract negotiation. Here’s how to start a UPS contract negotiation:

Step 1: Understand Your Shipping Data

The first step in any UPS contract negotiation is understanding your shipping patterns and costs. UPS uses your shipment data—such as volume, zones, weights, and service types—to determine the discounts and rates they offer. You need a complete and accurate picture of your shipping habits to negotiate effectively.

Start a UPS Contract Negotiation - access UPS online billing

Step 2: Request the Right Data

To start, log into your UPS Billing Center and download the CSV: Full (250 Columns) data file. Ten weeks of UPS data is essential to start a UPS contract negotiation. The UPS CSV: Full (250 Columns) file provides a detailed breakdown of all your shipments, including package dimensions, zones, weights, delivery times, surcharges, and more. This level of detail is critical for identifying areas where you’re being overcharged or where UPS may be willing to offer additional discounts.

Start a UPS Contract Negotiation - Download Data

Step 3: Send Us Your Data for Analysis

Once you have the CSV file, send it to our team for a comprehensive analysis. We’ll audit your shipment history to uncover savings opportunities. Our experts will pinpoint areas where you’re overspending, such as late delivery refunds, excessive surcharges, or inefficient service levels. From there, we’ll create a detailed benchmark analysis to show you how your rates compare to other businesses of similar size and volume.

Step 4: Leverage Negotiation Expertise

Our team specializes in negotiating UPS contracts and is armed with industry knowledge and market insights that can help secure you better discounts and terms. With your shipping data, we’ll approach UPS with a clear, data-backed strategy to maximize your savings.

Why Work With Refund Retriever When You Start a UPS Contract Negotiation?

At Refund Retriever, we’ve helped businesses like yours save up to 20% on annual shipping costs. We handle the complex negotiations with UPS so you can focus on your core business. Our performance-based model ensures no upfront cost—if we don’t save you money, you don’t pay us a dime.


Start a UPS Contract Negotiation Today

Get Started Today. Are you ready to negotiate your UPS contract? Download the CSV: Full (250 Columns) file and send it to us. We’ll take it from there and work to unlock savings that can significantly impact your bottom line. Contact us today to learn more!

Brian Gibbs

Author Brian Gibbs

More posts by Brian Gibbs

Brian Gibbs | President of Refund Retriever

Brian Gibbs founded Refund Retriever in 2006 while running his first eBay-based business and seeing the shortcomings of other shipment auditing companies. Refund Retriever's primary focus is FedEx and UPS parcel invoice auditing. After graduating from Texas A&M University in 2001, he graduated from the University of Houston in 2004 with a JD and MBA. Gibbs has been featured in Forbes, Entrepreneur, and other publications discussing parcel auditing, shipping, e-commerce, and more. Learn more at www.refundretriever.com or call (800) 441-8085 for more information.

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