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Refund Retriever Blog: FedEx & UPS shipment Auditing and Refunds

How to request a FedEx late delivery refund?

All FedEx ground and express packages are guaranteed to arrive on time, or it’s free. Once you identify that a package was delivered late, requesting a FedEx Late Delivery Refund on the FedEx Money Back Guarantee is the next step to getting your money back. The request must be within…

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FedEx Ground Unauthorized Package Charge Increases and Rules

The FedEx Ground Unauthorized Package Charge is a fee rarely seen by shippers, but when it appears, a shipper will take action immediately! FedEx recently announced general changes to surcharges on unauthorized shipments that require additional handling. Generally, FedEx announces these fee increases in September each year, which go into…

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How To Handle Your Lost Packages

Who lost your package:  UPS      DHL       FedEx      USPS         Amazon Few things are more frustrating than getting a notification that your package has been delivered—only to step outside and find nothing at your door. Do you have a lost package? Whether you’re…

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What is a FedEx Residential Surcharge?

A FedEx residential surcharge applies to shipments addressed to homes or private residences, including locations where business is conducted from home or shipments where the shipper designates the delivery address as residential. UPS and FedEx charge a higher price for residential addresses. In short, this additional charge is due to…

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FedEx & UPS Late Fees

As with all vendors, FedEx and UPS want to be paid promptly. The current FedEx late fee is 8%, and the UPS late fee is 8%. However, UPS will increase the late payment fee to 9.8% and apply fees to check payments and paper invoices. Let’s dive into these additional…

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