Since 2006, Refund Retriever has been in the late delivery refund business, and we are proud to announce a new service offering. Refund Retriever now audits Amazon seller accounts to help identify and recover refunds for Amazon sellers. Refund Retriever customers can now add FBA refund service in less than…
Dimensional (DIM) weight pricing is the carriers’ way of encouraging parcel shippers to optimize box sizes. This discourages wasted space inside the boxes, which destroys room in their trucks. The package’s DIM weight replaces the billable weight if it’s higher than the physical weight. Standard FedEx DIM weight calculation, the…
Hardly a day goes by that I do not log into my Amazon Prime account to place an order or research prices. I turn to Amazon Prime for everyday items, gifts, and special purchases. For $139/year, I get free 2-day shipping and free video/music streaming; I use everything they offer….
Why would you choose Refund Retriever over one of the many other FedEx & UPS small parcel auditing companies? It looks like everyone does the same thing. Wrong. Proprietary Software Refund Retriever was started in 2006 with software we developed in-house. We do not have any outside third-party companies writing…
All FedEx ground and express packages are guaranteed to arrive on time, or it’s free. Once you identify that a package was delivered late, requesting a FedEx Late Delivery Refund on the FedEx Money Back Guarantee is the next step to getting your money back. The request must be within…
All UPS ground and express packages are guaranteed to arrive on time or your money back. But how do you find your UPS credits? UPS credits will apply to a future invoice after the dispute happens. As a rule, UPS credits will reduce the amount due on future UPS invoices….
What happens if UPS does not deliver on time? All UPS ground and express packages are guaranteed to arrive on time, or it’s free. Once you identify that a package was delivered late, requesting a UPS Guaranteed Service Refund is the next step to get your money back. The request…
As an online seller, there is nothing more frustrating than fraudulent returns. On Amazon specifically, a buyer has precisely 30 days to return a product, but sometimes the buyer will get a refund before sending it back. This leaves the seller out of a sale and inventory. It’s no secret…
Shipping refund credits are a huge part of how Refund Retriever’s shipment auditing clients save money on yearly shipping costs. Small parcel shippers contact Refund Retriever when their current auditing company isn’t doing the job. The rate of late delivery credits fluctuates from week to week. But there are ways…
FedEx & UPS Guaranteed Service refunds are part of a smart shippers toolbox. Shipping is an essential part of business operations for small and large companies. In fact, FedEx and UPS collectively ship billions of packages each year. Additionally, this number is rising as each day passes. Keeping this in…
FedEx guarantees the on-time delivery of your all Ground and Express packages, but not every shipment is on time. But, if FedEx delivers your package just 60 seconds late, you are entitled to a 100 percent refund of the shipping charges. Let’s look at FedEx Money Back Guarantee Waivers. Including…
UPS guarantees the on-time delivery of all Ground and Express packages, but not every shipment is on time. But, if UPS delivers your package just 60 seconds late, you are entitled to a 100 percent refund of the shipping charges. Let’s look at the UPS GSR waiver, also known as a…
We deal with FedEx and UPS all day, every day. But we never actually ship anything out. The cost of transportation impact is huge for our customers. What would be cheaper? USPS, FedEx, or UPS? We went to the post office and got a few priority mail Tyvek envelopes. We…
Refund Retriever is on top of the refund technology game. Refund Retriever started back in 2006 with one UPS and one FedEx account. We could have tracked and estimated a week’s worth of packages in a few hours by hand if we needed. Disputes were all done with a phone…
When it comes to small parcel shipping companies like FedEx and UPS, you may have noticed a fuel surcharge. The cost of fuel and transportation impact delivery companies considerably. The surcharge was designed to help protect carriers during times of high gasoline, diesel, and airplane fuel prices. However, the fuel…
No matter how good your product or customer service is, a poor shipping policy is enough to drive anyone away. Too many businesses don’t spend enough time on their shipping policy, and it can affect the company in a significant way. Why? Firstly, you must ensure that your shipping prices…
Here at Refund Retriever, we audit parcels and invoices for FedEx & UPS shippers in all industries. From e-commerce websites, law firms, and Amazon & eBay sellers to independently owned shipping centers, we find late deliveries and billing mistakes and save our customers millions each year in transportation cost recovery….
Yes, every once in a blue moon, we see a rare FedEx systematic SVC fail to be refunded by FedEx without any request necessary. But for UPS, the answer is no. We have never seen UPS automatically give a GSR refund on a late-delivered parcel. Never. FedEx Systematic SVC Credit…
Have you ever looked at your UPS or FedEx invoices closely? How many different charges do you see for any certain tracking number? Sure, you have a transportation cost, an ever-rising fuel surcharge fee, and an insurance fee if you choose that option. You know about some of these shipping…
FedEx and UPS surcharge increases are here. In a not so shocking move, FedEx and UPS increased their additional fees and other charges. The FedEx and UPS surcharge increases have become about 35% of the total transportation costs. These accessorial fees are up from a low of 5% to a high…
Anytime a carrier (FedEx or UPS) is even one minute late with a shipment, you are entitled to a full refund. Refund Retriever is here to help. We find the late deliveries on your FedEx and UPS invoices and automatically have the carrier issue a full refund to your account. …
