We charge a percentage of the refunds recovered – a fraction of the money you’re currently not recovering. No setup or monthly fees. If there is no refund, you owe us nothing!

Large volume shippers: contact us for additional discounts.

There is no contract and no obligation. Stop our shipment auditing at any time. This is a totally risk-free offer.

On average, you can expect a 5 to 10% reduction of your bill. However, you will surprisingly see LARGER savings from time to time. The actual savings depend on your shipping pattern, the efficiencies of the carrier drivers and hubs along the routes from you to your destinations, the mix of service types you tend to use, and time of the year.

Yes, we have a referral program for customers of Refund Retriever.

We do provide many reports and free analytics to help with your negotiations. We can benchmark your shipping volumes with similarly sized parcel shippers and allow you to compare your rages for free! Our reports will analyze your volumes, zones, weights, and much more.

Yes, contact Brian@refundretriever.com (1-800-441-8085) for more information. Please let us know a ballpark amount of your spend with FedEx or UPS each year. If the majority of your packages are express or international, let us know!

Absolutely. In fact, here is the information directly from the source.

• FedEx Service Guarantee
• UPS Service Guarantee

Absolutely, you can — but most companies never claim these guaranteed refunds because:

• They don’t know the shipment is late unless the recipient complains.
• They don’t want the administrative hassle of claiming the refund.
• There isn’t enough time in the day to track hundreds of shipments when the majority will be on time.

Furthermore, if you want to claim the refunds yourself, you must:

• Review the carriers’ service guarantees.
• Monitor all packages: find the Estimated Delivery Time and Actual Delivery Time for each.
• Identify all service failures by comparing these dates.
• For late shipments, check for exceptions that void the guarantee.
• Do all of these for all packages within a 15-day window, then
• Ensure the refund was applied to your account.
  

No, except that they’d rather keep your money than return it to you! These are the guarantees they offer to everyone. They offer a delivery guarantee because they want your business … what they don’t tell you is how confusing and time consuming it is to get your refund. They count on the fact that most businesses don’t know they can get refunds, or if they do know won’t go through the effort.

No! Once you authorize us to track your shipments, the carriers will provide us the information we need each day at no charge to you.

Signing up for our shipment auditing requires a brief setup that takes only five minutes. We establish access to online billing accounts for each carrier and then fully audit your invoices.

• We monitor all your shipments — not just the expensive ones!
• Carriers have reasons to void their service guarantee for late shipments, resulting in about a 50% of these late shipments do not qualify for any service guarantee refund
• About 50% of late shipments do not qualify for a refund due to exceptions during transit that void the guarantee, adding to administrative hassle and your cost
• Our system has an extensive Knowledge Base of exceptions to qualify late shipments for dispute processing,
• It’s just easier!
• We also offer – at no cost – helpful notifications of potential problems, and detailed reports of your shipping activities.

Absolutely! UPS has a guarantee for Ground service, no matter if it’s a commercial or residential destination. FedEx also has the same guarantee, no matter if it’s Ground or Home Delivery. We get a lot of refunds for Ground!

• Refund Retriever writes all programming in-house
• No setup fee or monthly service fees
• View all our activity in real-time, all pending and confirmed refunds, late packages ineligible for refunds, and much more.
• A detailed monthly invoice that shows all the packages processed
• Verification of each individual refund
• We accept check, online credit card or PayPal, or automatic payments